Privacy policy.

Information we collect

We do not offer customer accounts. Orders are placed as a guest, and we identify orders by the email address entered at checkout.

Information you give us

• Name, email address, and shipping address
• Billing address and phone number, when provided
• Order contents and order history tied to your email address
• Messages you send us by email
• Your email address if you subscribe to updates

Information collected automatically

• IP address and approximate region derived from it
• Browser type, device type, and operating system
• Pages viewed, referring site, and time spent on the site
• Cookie identifiers used to keep your cart and session working

Payment information

Card numbers are entered directly with our payment processor and are never stored on our servers. We receive only limited payment metadata, such as the card brand, the last four digits, the authorization result, and the billing postal code.

How we use your information

• Processing, packing, shipping, and tracking your order
• Sending order confirmations, shipping notices, and tracking numbers
• Answering support requests and handling damage or replacement claims
• Detecting and preventing fraudulent or unauthorized transactions
• Meeting legal, tax, and record-keeping obligations
• Understanding how the site is used so we can improve it
• Sending occasional product and promotional email, if you have opted in

We do not use your information to make automated decisions that produce legal or similarly significant effects about you.

Cookies and tracking

We use cookies and similar technologies for a few distinct purposes. Essential cookies keep your shopping cart and checkout session working and cannot be turned off without breaking the store. Analytics cookies help us understand aggregate traffic patterns, such as which pages people visit and where they arrive from.

Most browsers let you block or delete cookies through their settings. Blocking essential cookies will prevent checkout from functioning. We honor Global Privacy Control signals where required by applicable law.

Who we share information with

We share information only with parties that help us run the business, and only to the extent they need it to perform their function:

• Payment processors — to authorize and settle transactions and to screen for fraud
• Shipping carriers — to generate labels and deliver your order
• Website and hosting providers — to operate the store and keep it available
• Email service providers — to send order notifications and, where you have opted in, marketing email
• Analytics providers — to measure aggregate site usage
• Professional advisors and authorities — where required by law, subpoena, or to protect our legal rights

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. If the business is involved in a merger, acquisition, or sale of assets, customer information may transfer as part of that transaction, and this policy will continue to apply to information transferred until it is updated.

Email and marketing

When you place an order we send transactional email about that order — confirmation, shipping notice, tracking, and any follow-up needed to complete delivery. These messages are part of fulfilling your purchase and are not marketing.

If you opt in at checkout or through a signup form, we may also send occasional product announcements and promotions. Consent to marketing email is never a condition of purchase. You can unsubscribe from marketing email at any time using the link at the bottom of any marketing message or by emailing Contact@rencochemicals.com. Unsubscribing stops marketing email only; transactional messages about orders you have placed will continue.

How long we keep information

Order and transaction records are retained for as long as needed to fulfill the order, handle any claims, and satisfy tax and accounting requirements — generally seven years. Marketing email addresses are retained until you unsubscribe. Website analytics data is retained in aggregate form. When information is no longer needed for these purposes, it is deleted or de-identified.

Security

The site runs over encrypted HTTPS connections, and payment details are handled directly by a PCI-compliant processor rather than passing through our systems. Access to order records is limited to personnel who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we take reasonable measures appropriate to the sensitivity of the information we hold.

Your privacy rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, obtain a portable copy of it, and opt out of sale or sharing. We do not sell or share personal information for targeted advertising, but you may still exercise the other rights listed here regardless of your state of residence.

To make a request, email Contact@rencochemicals.com with the subject line “Privacy Request” and the email address used on your order. We will verify the request against our order records and respond within 45 days, and we will not discriminate against you for exercising these rights. If we deny a request, you may ask us to reconsider by replying to our response.

Some records must be retained even after a deletion request — for example, transaction records required for tax and accounting purposes. Where that applies, we will delete everything not subject to a legal retention requirement and tell you what was kept.

Age restriction

This website and its products are intended solely for qualified researchers aged 21 or older. We do not knowingly collect information from anyone under 21. If we learn that we have collected information from someone under that age, we will delete it and cancel any associated order. If you believe a minor has provided us information, contact us at Contact@rencochemicals.com.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted to this page, and the “last updated” date at the top will be revised. Material changes to how we use or share information will be announced on the site.